Privacy Policy – 98game Pakistan Online Gaming Platform

1. Who We Are

98game is an online gaming platform operating at https://98game.biz, offering casino games, sports betting, live casino, the Aviator crash game, esports betting, and live cricket scores and betting to players in Pakistan. Throughout this Privacy Policy, references to "98game", "we", "us" or "our" refer to the operator of the 98game platform.

For the purposes of data protection, 98game is the data controller in respect of personal data collected from players and visitors to the 98game website. This means 98game determines the purposes and means by which your personal data is processed.

If you have any questions about how 98game handles your personal data, or if you wish to exercise any of your data rights as described in this policy, you can reach us at: support@98game.biz

2. Data We Collect

98game collects personal data in several ways: information you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from payment processors when you make PKR deposits and withdrawals. Here is a clear breakdown of the categories of data we collect.

2.1 Data You Are Not Required to Provide

Some data fields during registration or profile updates are optional. You are not required to provide information beyond what is needed for account creation and identity verification. Optional fields are clearly marked. Providing additional information may unlock certain features (such as higher withdrawal limits) but withholding it will not result in your account being closed unless it affects regulatory compliance requirements.

3. How We Use Your Data

98game uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent.

• Account Management: Creating and maintaining your 98game player account, verifying your identity, and managing your account settings and preferences.
• Transaction Processing: Processing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments, and processing withdrawal requests back to your nominated Pakistani payment accounts.
• Fraud Prevention and Security: Identifying and preventing fraudulent account activity, money laundering, bonus abuse, multiple account creation, and other activities that violate our Terms and Conditions or applicable law.
• Regulatory Compliance: Meeting our obligations under applicable regulations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer Support: Responding to your questions, resolving account issues, and handling complaints through our support channels.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Platform Improvement: Analysing usage data in aggregate to improve the 98game platform, fix technical issues, and develop new features.
• Marketing Communications: Sending you promotional emails and notifications about bonuses, new games and seasonal offers – but only if you have opted in to receive these. See Section 13 for full details.

4. Legal Basis for Processing

98game processes your personal data under the following legal bases, depending on the purpose of the processing:

• Contract Performance: Processing your registration data, financial data and gaming activity data is necessary to fulfil the contract between you and 98game – in other words, to operate your account and deliver the gaming services you have signed up for.
• Legal Obligation: Processing data for KYC verification, AML checks and transaction monitoring is required to comply with applicable regulatory and legal obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, platform improvement and responsible gaming monitoring is carried out on the basis of 98game's legitimate interests in maintaining a safe, fair and compliant gaming platform.
• Consent: Processing for marketing communications is carried out only on the basis of your explicit consent. You can withdraw consent at any time as described in Section 13.

5. Data Sharing

98game does not sell, rent, or trade your personal data to third parties. We share data with third parties only in the following specific, limited circumstances:

5.1 Payment Processors

To process PKR deposits and withdrawals, 98game shares the minimum necessary financial data with Pakistani payment service providers including Easypaisa, JazzCash, NayaPay, SadaPay, and partner banks facilitating IBFT transfers. This sharing is limited strictly to what is required to complete your transaction and is governed by data processing agreements with each provider.

5.2 Game Providers

The casino games on 98game are supplied by third-party certified game providers. These providers may receive anonymised or pseudonymised gameplay data for the purpose of game operation, fairness auditing and technical support. Game providers do not receive your personal identification data.

5.3 Regulatory and Legal Requirements

98game may be required to share player data with regulatory authorities, law enforcement agencies, or financial intelligence units when required by applicable law, court order, or regulatory directive. 98game will comply with lawful requests of this nature.

5.4 Fraud Prevention Services

98game uses third-party fraud prevention and identity verification services to assist with KYC checks and detection of fraudulent account activity. These providers process data under strict contractual obligations and may not use 98game player data for any purpose other than providing the fraud prevention service to 98game.

6. Payment Data and PKR Transactions

All financial transactions on 98game are conducted in Pakistani Rupees (PKR) through Pakistan-regulated payment channels. The way we handle payment data reflects the specific characteristics of the Pakistani payment ecosystem.

6.1 Easypaisa and JazzCash

When you deposit or withdraw via Easypaisa or JazzCash, you provide your mobile wallet number. 98game shares this number with the respective payment provider only to initiate and confirm the transaction. 98game does not store your full Easypaisa or JazzCash PIN. Transaction confirmation references are stored in your 98game account history for dispute resolution purposes.

6.2 Bank Transfers (IBFT)

For IBFT deposits and withdrawals, 98game collects your bank account number, account title, and bank name. This data is used solely to process the specific transaction requested and is stored securely for audit and dispute resolution purposes.

6.3 Card Payments

For Visa and Mastercard deposits, payment card data is processed through a PCI-DSS compliant payment gateway. 98game does not store your full card number. Only the last four digits and expiry date may be retained for transaction reference purposes.

6.4 Matching Deposits and Withdrawals

98game follows a policy of returning withdrawals through the same payment method used for deposits where possible. This is a standard industry practice that helps prevent money laundering and ensures that funds are returned to their legitimate owner. As a result, the payment details you provide for deposits may be referenced when processing withdrawal requests.

7. KYC and Identity Verification

98game is required to verify the identity of players before processing withdrawals above certain thresholds and in other circumstances where identity confirmation is required for compliance purposes. This process is known as KYC (Know Your Customer).

7.1 Documents Collected

During KYC verification, 98game may collect copies of the following documents:

• Pakistani Computerised National Identity Card (CNIC) – front and back image.
• Pakistani passport (bio-data page image).
• Proof of address – utility bill or bank statement not older than three months.
• Confirmation of ownership of payment method (e.g. screenshot of Easypaisa account showing registered name).

7.2 Storage of KYC Documents

KYC documents submitted to 98game are stored in encrypted form on secure servers. Access to KYC documents is restricted to authorised compliance and verification team members only. KYC documents are retained for the minimum period required by applicable regulations and are securely deleted once retention requirements have been met.

7.3 Third-Party Verification

98game may use automated or third-party identity verification services to assist with the KYC process. Where this occurs, the third-party provider processes your document data under a strict data processing agreement and is not permitted to retain or use your data for any purpose other than the verification service provided to 98game.

8. Data Retention

98game retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations.

• Active Account Data: Registration information, contact details and account preferences are retained for the full duration of your active account relationship with 98game.
• Transaction Records: Financial transaction history is retained for a minimum of five years following the date of each transaction for AML compliance and audit purposes. This applies to all PKR deposits and withdrawals regardless of amount.
• KYC Documents: Identity verification documents are retained for the period required by applicable regulation, typically five years from the closure of your account or the date of the relevant transaction.
• Gaming History: Your game and betting history is retained for the duration of your account plus five years for regulatory and dispute resolution purposes.
• Support Communications: Customer support interactions are retained for three years for quality assurance and dispute resolution purposes.
• Closed Account Data: When your account is closed, most personal data is deleted or anonymised within 90 days, subject to the longer retention periods described above for regulatory compliance.

9. Cookies and Tracking Technologies

98game uses cookies and similar technologies on its website to make the platform work correctly, to remember your preferences, and to understand how the platform is being used. Here is what you need to know about how 98game uses cookies.

9.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit, security cookies that protect against cross-site request forgery, and cookies that remember your language and currency settings. You cannot opt out of essential cookies without losing platform functionality.
• Functional Cookies: Remember your preferences such as game display settings, notification preferences and last-used payment method. These improve your experience but are not strictly necessary.
• Analytics Cookies: Collect anonymised data about how visitors use the 98game website – which pages are visited most, how long sessions last, and which features are used. This data is used in aggregate to improve the platform.
• Performance Cookies: Help 98game identify and fix technical issues by tracking errors and page load times.

9.2 Cookie Management

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to view, delete and block cookies. Please note that blocking essential cookies will affect platform functionality. For analytics and functional cookies, you can opt out through the cookie preference settings available on the 98game website.

The toggles above illustrate your options. To update your actual cookie settings, use the preferences link in the website footer or adjust your browser settings.

10. Data Security

98game takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure.

10.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your browser and the 98game platform is encrypted using SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser address bar when on the 98game website.
• Password Hashing: Your 98game password is never stored in readable form. It is immediately hashed using a strong one-way algorithm on receipt, meaning that even 98game staff cannot see your password.
• Encrypted Storage: Sensitive data including KYC documents and financial records are stored in encrypted form on 98game servers.
• Access Controls: Access to player data is restricted to authorised personnel only, on a need-to-know basis. All data access by 98game staff is logged and auditable.

10.2 Your Responsibilities

While 98game does everything possible to protect your data on its end, the security of your 98game account also depends on you taking reasonable precautions:

• Use a strong, unique password for your 98game account.
• Do not share your login credentials with anyone.
• Log out from shared or public devices after using 98game.
• Contact 98game support immediately if you suspect unauthorised access to your account.

10.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal data, 98game will notify affected players as soon as practicable and will take all reasonable steps to contain and remediate the breach. We will provide clear information about what data was affected, what happened, and what steps you should take.

11. Your Data Rights

As a player on 98game, you have the following rights in respect of your personal data. You can exercise any of these rights by contacting 98game at support@98game.biz. We will respond to all rights requests within 30 days.

12. Children's Privacy

98game is strictly an adult platform. The minimum age to register and use 98game is 18 years old. 98game does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account on 98game using false information, please contact us immediately at support@98game.biz. We will investigate and close the account promptly, and any deposited funds will be returned to the payment source.

13. Marketing Communications

98game may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, seasonal offers, and platform updates. We will only send these communications if you have opted in to receive them during registration or through your account settings.

13.1 Opt-Out at Any Time

You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email from 98game.
• Updating your notification preferences in your 98game account settings.
• Contacting 98game support at support@98game.biz and requesting removal from marketing communications.

Opting out of marketing communications does not affect essential account communications, which include transaction confirmations, account security alerts, bonus activation confirmations, and KYC status updates. These will continue regardless of your marketing preferences.

13.2 Personalised Offers

Where you have opted in to receive marketing communications, 98game may personalise the offers and promotions it sends you based on your game preferences and activity history. This personalisation is done to make communications more relevant to you. It does not involve sharing your data with external marketers and can be opted out of at any time as described above.

14. Changes to This Privacy Policy

98game reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made to this policy, 98game will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered players by email or in-platform notification.
• Display a notice on the 98game website for at least 7 days following a material change.

Your continued use of 98game following notification of a policy update constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with a material change, you have the right to close your account and request the return of your balance.

15. Contact and Complaints

If you have any questions about this Privacy Policy or how 98game handles your personal data, please get in touch with us directly. We take all privacy enquiries seriously and will respond promptly.

• Email: support@98game.biz
• Live Chat: Available 24/7 via the chat icon on the 98game website
• Subject Line: For privacy-specific enquiries, use "Privacy Policy Enquiry" in your email subject line to ensure it reaches the right team

For data rights requests (access, rectification, erasure, etc.) as described in Section 11, please email support@98game.biz with the subject line "Data Rights Request" and include your registered email address, full name, and a description of the data right you wish to exercise. We will acknowledge receipt within 3 business days and provide a full response within 30 days.

If you believe 98game has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to raise a complaint. We strongly encourage you to contact us directly first so we have the opportunity to resolve your concern. However, you also have the right to raise a complaint with the relevant data protection authority.